Frequently Asked Questions
We are resellers of the TwoTrees, Algolaser and Monport laser brands. In doing so, we are bound by the warranty provisions of our suppliers. You can find these provisions on the following supplier pages (in English) or in the attached link on our pages.
TwoTrees:
Warantee and refund policy (English): Click here for the link
Warranty conditions (Dutch): click here for the link
You can download a copy here.
AlgoLaser:
Warantee and refund policy (English): Click here for the link
Warranty conditions (Dutch): click here for the link
You can download a copy here.
We do not have a physical store and sell exclusively online. This way we can keep costs low and therefore the prices of our items. There are plans to regularly organize demos with one of our partners. More information about this later via the website.
For our laser devices, we are dealers of TwoTrees, AlgoLaser and Monportlaser. We also supply compact CNC devices that we import ourselves.
We ship the laser machines and CNC machines from the brands Twotrees and AlgoLasers directly from the central warehouse in Germany and will be delivered to your home within 4-7 days. The shipping costs of these items are for us!
In short, not if used according to instructions. It's just like tools, follow the safety instructions.
- ALWAYS wear laser safety glasses when using the laser
- Ensure sufficient ventilation, lasering is burning away. This may release hazardous substances.
- Always stay near the laser when it is in use. Some substances can ignite if the wrong settings are used, such as paper or cardboard.
The recommended way of working is to purchase an enclosure with ventilation or make one yourself. Never use the laser with small children or pets in the same room.
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